What we work on
Windows laptops and desktops, Macs, and the machines small offices keep running long past the point most shops would replace them. If it boots, will not boot, or boots into something you did not ask for, it is in scope.
The common ones
Slow performance. Usually background programs, a full drive, or a mechanical hard drive that should have been an SSD five years ago. A tune up handles the software side. An SSD upgrade is the single largest speed gain available on most older machines, and it costs less than people expect.
Viruses and malware. Pop ups, browser redirects, sudden crashes, or a machine that got noticeably slower overnight. Removal covers viruses, spyware, browser hijackers, and the unwanted software that arrives bundled with something else.
Will not boot. Sometimes a damaged Windows installation, sometimes a failing drive. The diagnostic tells us which, and the answer changes the price considerably, which is why we run it first rather than guessing.
Overheating and fan noise. Dust in the heatsink and thermal paste that dried out years ago. A cooling service usually fixes both. If the fan itself has failed, that is a separate part.
How the diagnostic works
The diagnostic is not a separate line on your bill. It is built into whichever method the job runs through. On pickup and return, the $49 covers collection, the diagnosis, and the trip back, so if you hear the number and decide against the repair, $49 is your entire obligation. On remote work, a $49 diagnostic applies where one is needed and is credited toward the service. On site, the first hour covers it.
What that buys you is an honest answer, including the one nobody else wants to give: on a machine past about five years old with a repair running over $500, replacement usually wins, and we will say so.
How the work reaches you
Software problems are usually solved remotely, same day, without anyone traveling. Anything that means opening the machine goes through pickup and return, because a screen replacement deserves a proper workspace and real testing time rather than a kitchen table. Networking, printers, and setup happen on site, where the equipment lives.
Business and fleet support
Ongoing support for small offices, nonprofits, and organizations running a fleet of machines is quoted rather than listed, because it depends on device count and response time. Agencies and school districts have their own page.